FAQ: Pearl: AI-Powered Earbuds with Solar Charging
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!

What is the warranty and return policy?

Any defects or products not functioning at 100% capacity will instantly be refunded or given an exchange. We accept returns for products in original condition within 14 days of receipt.

Last updated: March 10, 2020 18:40

Will you ship internationally?

Yes. We will ship all over the world. Shipping in the U.S. will be free and international shipping will cost around $10 (USD).

Last updated: March 10, 2020 18:40

Can I feel the bass?

Yes, the beryllium drivers are premium quality and deliver deep bass sound.

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How long does the battery last?

6 hours of playtime on one charge, 30 hours with case. 25 minutes to full charge.

Last updated: March 10, 2020 18:40

Are they easy to connect with my device?

Bluetooth option to pair will pop up immediately after first use.

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Does it automatically pair?

After first use, it automatically pairs with your favorite devices such as your iPhone and Android devices unless manually disconnected.

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Is it a noise cancellation earbud?

Yes. There are 2 modes of noise cancellation: Silent and Quiet.

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Can I control the volume with a touch gesture?

You can use Pearl earbuds easily via touch gestures – adjust volume, switch ANC modes, and more without ever touching your device.

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Will there be cable charging too?

Yes. Pearl can also charge via USB-C.

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What colors will be available?

Pearl will be available in silver, gold, and black.

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Is there a mic in both earbuds?

Yes

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Does Pearl have a multi-point feature?

No

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Will there be an app?

Yes. We are designing a companion help that will help you customize your sound experience.

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Is it durable?

Pearl is designed to endure drops up to 10 meters. With IPX5 water resistant rating, they’re suitable for any fitness activities.

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How water-resistant is it?

earl has an IPX5 resistance rating. This means they are safe to shower in (protected from water projected from a nozzle) and will survive sweat and splashing.

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What does Pearl compare to?

Pearl is a luxury earbud with phenomenal sound quality comparable to brands you’ve likely used in the past. You can take calls, listen to music, or enjoy podcasts and audiobooks with a smooth and clear sound.

Last updated: March 10, 2020 18:40

Is that case compact enough to be portable without being chunky?

Yes. Pearl’s solar charging case is slightly larger than ordinary earbud cases because of the solar charging technology inside. However, the case is not substantially larger than the size required to hold the earbuds. The case appears larger since there’s nothing else in the photo scaled against it.

Last updated: March 10, 2020 18:40

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!
No shipping updates are provided.
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